Masta Concrete Group (ABN 87 220 897 470) ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We collect personal information you voluntarily provide when you contact us, request a quote, or engage our services. This typically includes:
- Name
- Phone number
- Email address
- Postal or project site address
- Project details, plans, drawings, and engineering documents you send us
- Any other information you choose to provide in correspondence
We do not collect sensitive information (as defined in the Privacy Act) unless you provide it directly and it is reasonably necessary for the service you have requested.
2. How we collect information
We collect information directly from you when you:
- Submit a form on our website
- Call us, SMS us, or email us
- Send us project documents
- Engage us to perform concrete work
- Refer another person or business to us (in which case we ask that you have their consent)
Our website may also collect limited technical information automatically (such as IP address, browser type, and pages visited) to monitor performance and security.
3. How we use your information
We use your personal information to:
- Respond to enquiries and prepare quotes
- Schedule and deliver concrete services
- Communicate about ongoing projects
- Issue invoices and process payments
- Comply with legal, tax, and regulatory obligations
- Improve our services and website
We do not use your information for unsolicited direct marketing.
4. Disclosure to third parties
We may disclose your information to trusted third parties only where necessary to deliver the service you have requested, including:
- Subcontractors and trade partners directly involved in your project
- Engineers, surveyors, certifiers, and concrete suppliers
- Our accountant, bookkeeper, and legal advisors
- Government authorities where required by law
We do not sell, rent, or trade your personal information.
5. Storage and security
Your information is stored on secure systems located in Australia. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Project documents are retained for the period required by Australian Consumer Law and our warranty obligations, and then securely destroyed.
6. Cookies
Our website uses minimal cookies for site functionality and basic analytics. You can disable cookies in your browser settings. The site does not use third-party advertising or behavioural tracking.
7. Access and correction
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within a reasonable period.
8. Complaints
If you believe we have breached your privacy or the Australian Privacy Principles, please contact us in the first instance — we will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance.
10. Contact us
For any privacy questions, requests, or complaints:
Masta Concrete Group
1 McFarlane St, Merrylands NSW 2160
Phone: 0422 265 125
Email: admin@mastaconcrete.com.au
ABN 87 220 897 470